Market Data

NTDA Service Department Labor Hours Guide

For dealers that measure performance on an hourly, daily, weekly or monthly basis, it is important to have industry metrics and benchmarks to determine how well your shop is performing. The National Trailer Dealers Association (NTDA) Service Department Labor Hours Guide gives dealers a tool to assist in the process of measuring their shop operations. Data in this report can be used in establishing baseline installation times for dealership operations, enabling service departments to take stock of their current production levels and pinpoint potential areas of improvement.

Order your copy of the guide:

Members – Free .pdf and Excel file – email [email protected] to request. Hard copies available for $49 each

Nonmembers – $149 each for hard copies

Guide includes:

Average completion times for various procedures on dry vans, flatbeds and refrigerated trailers. Limited dump trailer information is also included.

Expected completion times for various equipment installations, including but not limited to: liftgates; floors; doors; hardware; electrical/lighting; wheels, tires and hubs; bumpers; brake controls and air systems; and others.

Average times for painting and touching up certain parts and equipment is also included.

Employee compensation.

Potential opportunities to enhance operational efficiency.

Breakdown of the tabulated installation times for 22 types of trailer components and equipment, showing average times in terms of hours.

Key information about respondents’ operations, including data about personnel, shop financial metrics, mobile service, and more.

The Service Department Labor Hours Guide is available free-of-charge in a .pdf format to NTDA members. Printed copies of the Guide are available to members for $49. Nonmembers may purchase the Guide for $149. To order a printed copy of the Guide, contact NTDA President Gwen Brown toll-free at 1-800-800-4552, direct dial (810) 229-5960, or e-mail [email protected].

Dealer Financial Performance Survey

To help trailer dealers meet their potential, the National Trailer Dealers Association (NTDA) offers the annual Dealer Financial Performance Survey. The aggregated data that come from this survey will allow dealers to compare key productivity measures, gross margins, operating expenses, product mix, and much more. Participating retailers will receive two reports: (1) the summary Dealer Financial Performance Report and (2) a personalized Profit Improvement Profile (PIP). There is no fee to participate in the 2018 survey. Only participants receive the survey data.

NTDA Dealer Financial Performance Survey Report Article – 092918

Employee Compensation Survey

The NTDA is conducting Dealer Compensation Survey through Profit Planning Group, a Boulder, CO-based research firm. There is no cost for Dealer Members to participate. Surveys are due June 3, 2021. The purpose of the survey was to provide information about employee compensation, including salaries, bonuses and sales commissions. The Report also includes details on fringe benefits such as retirement programs, health insurance, vacation, and the like. Only participants received the survey data. Download survey.

Market Outlook Newsletter

The NTDA Market Outlook delivers information regarding new technology, actionable data, useful charts, analysis and stories impacting the trailer industry. This quarterly publication can be downloaded free-of-charge by members in the Member Section of the NTDA Web site and a link is e-mailed to all member contacts who have provided an accurate e-mail address to the NTDA. For members who wish to purchase a printed copy of the publication, it is available for an annual subscription fee for $49; nonmembers pay $89.