Deadline Extended to Participate in Shop Labor Survey

The NTDA is conducting its Dealer Service Department Labor Hours Survey for 2018. If you have not yet had an opportunity to return your survey form, please do so no later than May 31, 2018. The NTDA last conducted the survey in 2014 and results were published in 2015. For a free .pdf version of the 2015 report, please e-mail

There is no cost to participate in the survey. Participants will receive a free copy of the completed Guide (a $149 value). Complete the survey online at
market-data/ (click on Survey Link Under NTDA Service Department Labor Hours Guide). E-mail for a copy of the survey in an Excel file format.

The survey is designed for dealers that measure performance on an hourly, daily, weekly or monthly basis, and it is important to have industry metrics and benchmarks to determine how well your shop is performing. The Labor Hours Guide gives dealers a tool to assist in the process of measuring their shop operations. Data in this report can be used in establishing baseline installation times for dealership operations, enabling service departments to take stock of their current production levels and pinpoint potential areas of improvement. The Guide includes:

Average completion times for various procedures on dry vans, flatbeds and refrigerated trailers. Limited dump trailer information is also included.

Expected completion times for various equipment installations, including but not limited to: liftgates; floors; doors; hardware; electrical/lighting; wheels, tires and hubs; bumpers; brake controls
and air systems; and others.

Average times for painting and touching up certain parts and equipment is also included.

Employee compensation.

Potential opportunities to enhance operational efficiency.

Breakdown of the tabulated installation times for 22 types of trailer components and equipment, showing average times in terms of hours.

Key information about respondents’ operations, including data about personnel, shop financial metrics, mobile service, and more.